Refund policy
Return Procedure: In case the user receives damaged, defective or different goods from the ordered one, it is possible to start a return procedure by following these steps:
a) Problem Notification: The user must report the problem by email to support@zemina.it within 48 hours of receiving the order, providing a detailed description of the problem and attaching photos of the goods and packaging.
b) Evaluation of the Request: Pesciaflor S.r.l. will evaluate the return request within five working days from receipt of the report. If the request is approved, you will receive instructions on how to proceed with the return.
c) Return Organization: Pesciaflor S.r.l. will coordinate with the courier the collection of the goods at the original delivery address. Users must ensure that the goods are properly packed for return.
Return Conditions: Returns are accepted only in the following cases:
a) Damaged goods: The delivered goods are damaged.
b) Defective Goods: The goods have manufacturing defects.
c) Shipping Error: The goods delivered are different from the ordered.
Refund: Once the returned goods have been received and the validity of the return has been verified, Pesciaflor S.r.l. will issue a refund within 10 working days. The refund will be made by the same payment method used for the purchase. You will receive a confirmation email once the refund process is complete. The refund will be equal to the amount of the returned goods, less the shipping cost of 8.90€.
Partial or Full Refund: Based on the evaluation of the request, Pesciaflor S.r.l. may decide to issue a partial or complete refund. In the case of small volumes of damaged goods, Pesciaflor S.r.l. could offer a refund without requesting the return of the product, if the return procedure would be excessively expensive.
a) Problem Notification: The user must report the problem by email to support@zemina.it within 48 hours of receiving the order, providing a detailed description of the problem and attaching photos of the goods and packaging.
b) Evaluation of the Request: Pesciaflor S.r.l. will evaluate the return request within five working days from receipt of the report. If the request is approved, you will receive instructions on how to proceed with the return.
c) Return Organization: Pesciaflor S.r.l. will coordinate with the courier the collection of the goods at the original delivery address. Users must ensure that the goods are properly packed for return.
Return Conditions: Returns are accepted only in the following cases:
a) Damaged goods: The delivered goods are damaged.
b) Defective Goods: The goods have manufacturing defects.
c) Shipping Error: The goods delivered are different from the ordered.
Refund: Once the returned goods have been received and the validity of the return has been verified, Pesciaflor S.r.l. will issue a refund within 10 working days. The refund will be made by the same payment method used for the purchase. You will receive a confirmation email once the refund process is complete. The refund will be equal to the amount of the returned goods, less the shipping cost of 8.90€.
Partial or Full Refund: Based on the evaluation of the request, Pesciaflor S.r.l. may decide to issue a partial or complete refund. In the case of small volumes of damaged goods, Pesciaflor S.r.l. could offer a refund without requesting the return of the product, if the return procedure would be excessively expensive.
